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yield back. >> the gentleman yields back. mrs. norton? >> this is a question for mr. alves. in your inspector general's report, there is a troubling section on human capital management. you have found, i am quoting you now, only limited progress in implementing your recommendations. the most troubling part -- sentence says, in addition amtrak was increasingly at risk of encountering skilled shortages, as highly experienced, longtime employees retire. first i want to know where the gaps are, when you're talking about safety and risk. and then i have to ask mr. boardman, what is so difficult about creating training programs for employees that are already at amtrak, perhaps, so that people who are already trained can train to the next level and replace those who are retiring? i need to know more about the skill shortage risk, how serious it is. as people experience -- as there is some downsizing, from congress for example, you may find more people retiring. can i have a response on that? >> what we found was that amtrak human capital management was very focused on transaction-type thin
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